One-size fits all packages rarely meet anyone’s needs in full, so our IT support for business is tailored to meet your business needs, on contract, pre-pay or pay-as-you-go basis.
IT is at the heart of most businesses. Great IT support helps to keep the wheels turning. You can rely on our support to keep your business moving forwards.
We look at IT support from the human perspective
Our customers really appreciate the personalised service our brilliant, talented and approachable support team provides.
Support for small-medium businesses (<100 seats)
Employing your own in-house IT Manager or team is an expense you don’t need! We provide the perfect support solutions, so you don’t have the overhead of employing, managing and possibly under-utilising expensive tech staff. You get access to the wide-ranging and deep skill set you need to cover all aspects of your IT. From general end-user IT support, to infrastructure management, security, networking and proper customer care, it’s all here for you.
Super-fast one hour response
Our super-fast one hour response IT support doesn’t come in a packaged off-the-shelf format. Instead, we take a close look at your business then formulate a support plan for you. It’s tailored to the number of users, devices, type of infrastructure and the level of support and systems management you need. And it’s completely flexible too, so you scale up or down as your needs change and keep a grip on your IT budget.
We’ll sort out any problems quickly and efficiently. 99% of all calls to our helpdesk are answered in person, by a technician within a few seconds, so we can resolve issues quickly and efficiently. With our immediate access to Microsoft’s technical experts, the fastest possible resolution is just a call away.
If you are looking for alternatives to paying for support on a monthly fee contract basis, take a look at our other options:-
Pre-pay support – Fast 4 hour response without a regular monthly commitment. Buy Pre-pay support credit in blocks, usually in 10 hour blocks (5 hour blocks for micro-businesses with 3 or fewer users). Remote Support time is deducted by the minute (minimum 15-minutes per incident). On-site support is deducted in 1 hour increments. You can even use pre-pay time for consultancy (minimum 3 hours per consultancy engagement)!
Pay-As-You-Go (Ad hoc) support – Pay for our support by the hour, as and when you need it, so there’s no advance payment or monthly commitment. This option is available on a ‘next available technician’ basis. When you’re happy we’ve solved your problem, you simply pay for the technician time used (minimum charge 1 hour per incident).
Our dedicated team of remote support engineers is available from 9am to 5.30pm Monday to Friday.
For larger organisations
Even organisations with their own IT professionals, or in-house IT department, occasionally need extra help. We’re here to supplement your in-house tech staff. Our specialist 2nd & 3rd line support team will support your infrastructure, on an annual contract basis, e.g. Windows Server, Active Directory, Exchange Server, System Center etc. We can even help with legacy and end-of life versions, helping to stabilise and prepare your infrastructure for migration to up to date versions.