You know that ‘one-size fits all’ packages rarely meet anyone’s needs in full, so you’ll be pleased to learn that our IT support for business is tailored to meet your business needs. We offer Managed Services and contract support, suitable for most businesses, including micro-businesses, and pre-pay support packages, suitable for micro businesses with around 3-5 users.
IT is at the heart of every business: even micro-businesses. Great IT support helps to keep the wheels turning. You can rely on our support to keep your business moving forwards.
Our dedicated helpdesk team is available Monday to Friday 9am to 5:30pm, with emergency out of hours support available to our contract customers.
We look at IT support from the human perspective
Our customers really appreciate the personalised service our brilliant, talented and approachable support team provides.
Read about the quality of service we’ve delivered for Particular Design & Print
Contact us today to find out how we can support you
Super-fast one hour response support for SMEs (<150 users)
Employing your own in-house IT Manager or team is an expense you don’t need! We provide the perfect support solution, so you don’t have the overhead of employing, managing and possibly under-utilising expensive tech staff. You get access to the wide-ranging and deep skill set you need to cover all aspects of your IT. From general end-user IT support, to infrastructure management, security, networking and proper customer care, it’s all here for you.
Our super-fast one hour response IT support doesn’t come in a packaged off-the-shelf format. Instead, we take a close look at your business then formulate a support plan for you. It’s tailored to the number of users, devices, type of infrastructure and the level of support and systems management you need. And it’s completely flexible too, so you scale up or down as your needs change and keep a grip on your IT budget.
We’ll sort out any problems quickly and efficiently. 99% of all calls to our helpdesk are answered in person, by a technician within a few seconds, so we can resolve issues quickly and efficiently. With our immediate access to Microsoft technical experts, the fastest possible resolution is just a call or email away.
Other Support Options
Pre-Pay Support for micro businesses with 3-5 users – Fast 4 hour response without a regular monthly commitment. Buy Pre-pay support credit in blocks, 5 hour or 10 hour blocks. Prepay support credit is valid for 12 months from date of purchase. Remote Support time is deducted by the minute (minimum 15-minutes per incident). On-site support is deducted in 1 hour increments.
For larger organisations
Even organisations with their own IT professionals, or in-house IT department, occasionally need extra help. We’re here to supplement your in-house tech staff. Our specialist 2nd & 3rd line support team will support your on-prem or hybrid infrastructure, on an annual contract basis, e.g. Windows Server, Active Directory, Exchange Server, System Center, Microsoft 365 etc. We can even help with legacy and end-of life versions, helping to stabilise and prepare your infrastructure for migration to up to date versions. Costs are calculated based on the type and experience level of support or consultancy resource you need.
FAQs about Cosurica IT Support
Q. Do you offer IT support in Keighley?
A. Yes we do! We’re based in Cross Roads, near Keighley. Many of our customers are based in Keighley, Bingley, Shipley, Silsden, Cross Hills, Skipton, Colne and Burnley. Currently we look after businesses across the North of England, particularly in West Yorkshire, North Yorkshire and Lancashire, as well as Scotland. So whilst we are certainly locally focused, we are happy to operate UK-wide too. We also support customers with employees based abroad, or who travel internationally on a regular basis.
Q. Is IT support worth it for small businesses?
A. Our view has always been that it’s more cost-effective in the long run (and safer) to get a professional to do a job than to attempt a bit of DIY. Most people would rather put their trust in a reliable roofer than get up there themselves. Now cars are managed by software, who dares attempt a bit of ‘on the driveway’ servicing or troubleshooting? Who wants HMRC investigating because they made a mistake doing their own tax return? Why pay too much tax when an accountant can save you money? Whilst it may be possible for small businesses to ‘DIY their IT’, it’s certainly not a good use of time or energy. Small businesses need professional advice and guidance from experts to ensure valuable data stays secure, and data protection & compliance obligations are met, just as much as large corporations do. Having support to get the best from technology is the way to get a competitive edge. So yes, IT Support is definitely worth it for small businesses.
Q. Do you support cloud-based, hybrid and on-premise environments?
A. Absolutely! Some of our team members have been in IT for over 30 years and so we worked with on-premise systems long before cloud was even ‘a thing’. Whilst almost every business uses cloud-based email systems nowadays, many of our customers have hybrid environments and on-premise IT systems, for line of business applications, for reasons of security or business complexity.
Q. What are ‘Managed IT Services’?
A. Managed IT Services involves outsourcing IT functions that might normally done in-house to a third-party provider, known as a Managed Services Provider (MSP), to enhance operational efficiency, improve access to skilled professionals and reduce costs.
Q. What does a Managed Services Provider (MSP) do?
A. In short, a Managed Services Provider (MSP) acts as their business customers’ IT Department.
The wide range of technical expertise needed to support end-users and manage business IT systems properly is very expensive to hire in directly. A business may choose to outsource some or all of their systems management, systems maintenance, software deployment, IT support and IT security work to the MSP on contract basis instead. Furthermore, the MSP is usually able to advise on matters of IT strategy, which is of particular benefit to small businesses who want to take advantage of the competitive edge technology can deliver.
Q. Do MSPs do anything other than provide support and systems maintenance?
Like us, many MSPs offer related services, such as data security & regulatory compliance, internet connectivity (broadband/leased lines), Voice-over-IP telephony, IT systems procurement and project management services, end-user device supply, configuration, management and deployment etc, so that the customer only needs to deal with one company for all their IT and communications needs. Some MSPs may offer web development services as well, however we firmly believe in going to an online marketing specialist for websites, SEO and now GEO (generative engine optimisation). Horses for courses, as they say… 🙂
Q. What’s the difference between ‘Break-fix’ IT Support and Managed IT Services?
A. Break-fix support is reactive—you only call for help when something goes wrong and hope the IT company can fit you in. The service may be chargeable on a per incident basis or the time used may be deducted from a pre-paid support credit balance. Managed IT support is proactive—you pay a regular (usually monthly) fee for continuous monitoring, maintenance, security, and guaranteed fast response to prevent issues before they impact your business. Services might also include:- Management of IT hardware assets, software licensing & renewals, regular Business IT Reviews, IT Strategy meetings etc. With break-fix support the IT company is your ‘odd-job man’, whereas with Managed Services the IT company is your IT Department.
Q. Can you help us migrate to Microsoft 365 or the cloud?
A. Yes of course we can! We’ve been providing cloud migration services since 2012. For more information on our migration services please check out Cloud Computing Solutions In Yorkshire | Cosurica IT Services and Office 365 for Business| Office 365 Migration | Cosurica. If you’re not sure about your cloud IT strategy we can help with that too! IT Consultancy & Strategy Planning | Cosurica IT Services
Q. Is ‘Managed Services’ better than ‘Break-fix’ Support?
A. By providing a fully managed service, we get to know you, your team, your business and your business IT needs far better than we could if you only call us when something has broken down. Our customers prefer the lasting and trusted relationship best achieved through our managed services.
Q. We’ve been managing our own IT since we started our business and we currently pay Microsoft directly for Microsoft 365, but we find this difficult to manage now. Can Cosurica take care of us instead?
A. Yes, absolutely! The first step is for us to conduct a health-check of your Microsoft 365 tenant, using our security-focused and tried and tested processes. We’ll advise if any changes are required to meet Microsoft’s best practice (and IT security best practice) and agree a support plan that suits you. If you’re happy to go ahead, we’ll make the necessary changes in your tenant, transfer your monthly or annual subscriptions to our billing system and then on-board you for on-going support, so you will be very well-looked after going forwards!
Q. We’re not happy with our current IT support provider. Is it easy to switch to another provider?
A. Yes, absolutely. But first we’d suggest you talk to your current provider and ask them to improve their service, so it meets with your expectations! If that’s not successful, then do get in touch with us. We’d love to look after you! Our on-boarding process is very straightforward (we do the hard work for you) and we promise you will be very well-looked after going forwards!
Q. Can IT Support prevent cyber attacks?
A. Yes and No. A managed services provider is proactive and will usually act on your behalf to ensure all your devices and systems are kept up to date and protected, security policies are in place and enforced where possible, data is secure and backed up, and users are provided with cyber security awareness training. MSPs cannot be expected to prevent all types of cyber threats though, especially novel threats which are designed to circumvent very recently discovered, and as yet unpatched, security loopholes. Break-fix type support is reactive, so cannot stop cyber attacks before they happen, but it might help you pick up the pieces in the event an attack has already happened.
Q. What makes your Business IT Support service different from others?
A. We’re different for lots of reasons:-
1. We’re not a big call centre manned by low-skilled staff and we don’t use defined scripts requiring you to carry out troubleshooting steps you may have already tried.
2. Every member of our service desk team has relevant technical qualifications and experience, of course, but they’re also approachable, friendly and easy to talk to.
3. Our customer service standards are exemplary – we don’t use chatbots or outsource our service desk function. Our service desk team is based in our offices working closely with our senior engineers and consultants to deliver rapid resolutions.
4. We’ll deal with the major vendor support teams on your behalf for faults with hardware still under warranty and with your broadband provider for internet problems, so you don’t have to wait in call queues or deal with long-winded chatbots that make it difficult for you to get the resolution you need.
5. We get to know your business, your team and your systems well, so we are better able to support advise, and work with you to achieve your goals.
We are real people, dealing with your real-life challenges, in real time. Supporting you and your People to Power your Business to success!
Q. Which industries do you specialise in supporting?
A. We support organisations in a wide variety of sectors.
Whilst we don’t specialise in supporting any particular industry or industries, in our last financial year 24% of our revenue came from Manufacturing sector customers, 18% from Scientific Services customers, 12% from Education, 12% from Professional Services and 9% from customers operating in the Energy & Utilities sector.
Q. How do you help businesses plan for future technology growth?
A. As part of our managed services provision we offer regular business reviews at intervals to suit your business needs. These face to face (or online) meetings are intended as a forum for highlighting patterns or changes in support needs, discussing your business current challenges and growth plans, and advising on how technology could help bring about improvements to efficiency and productivity and facilitate your growth. If you know where you want to go, we’ll recommend the right technology to help you get there.
So in conclusion, our services are for businesses in any sector, who want to grow and who want their IT systems managed well so the systems support the business, rather than the business’s employees trying to support their own IT instead of being productive.
