You know that ‘one-size fits all’ packages rarely meet anyone’s needs in full, so you’ll be pleased to learn that our IT support for business is tailored to meet your business needs. We offer monthly fee contract support, suitable for most businesses including micro-businesses, and pre-pay support packages, suitable for micro businesses with 3 or fewer users.
IT is at the heart of every business: even micro-businesses. Great IT support helps to keep the wheels turning. You can rely on our support to keep your business moving forwards.
Our dedicated helpdesk team is available Monday to Friday 9am to 5:30pm, with emergency out of hours support available to our contract customers.
We look at IT support from the human perspective
Our customers really appreciate the personalised service our brilliant, talented and approachable support team provides.
Read about the quality of service we’ve delivered for Particular Design & Print
Contact us today to find out how we can support you
Super-fast one hour response support for SMEs (<150 users)
Employing your own in-house IT Manager or team is an expense you don’t need! We provide the perfect support solution, so you don’t have the overhead of employing, managing and possibly under-utilising expensive tech staff. You get access to the wide-ranging and deep skill set you need to cover all aspects of your IT. From general end-user IT support, to infrastructure management, security, networking and proper customer care, it’s all here for you.
Our super-fast one hour response IT support doesn’t come in a packaged off-the-shelf format. Instead, we take a close look at your business then formulate a support plan for you. It’s tailored to the number of users, devices, type of infrastructure and the level of support and systems management you need. And it’s completely flexible too, so you scale up or down as your needs change and keep a grip on your IT budget.
We’ll sort out any problems quickly and efficiently. 99% of all calls to our helpdesk are answered in person, by a technician within a few seconds, so we can resolve issues quickly and efficiently. With our immediate access to Microsoft’s technical experts, the fastest possible resolution is just a call or email away.
Other options
Pre-Pay Support for micro businesses with 3 or fewer users – Fast 4 hour response without a regular monthly commitment. Buy Pre-pay support credit in blocks, 5 hour or 10 hour blocks). Remote Support time is deducted by the minute (minimum 15-minutes per incident). On-site support is deducted in 1 hour increments.
For larger organisations
Even organisations with their own IT professionals, or in-house IT department, occasionally need extra help. We’re here to supplement your in-house tech staff. Our specialist 2nd & 3rd line support team will support your infrastructure, on an annual contract basis, e.g. Windows Server, Active Directory, Exchange Server, System Center etc. We can even help with legacy and end-of life versions, helping to stabilise and prepare your infrastructure for migration to up to date versions. Costs are calculated based on the type and experience level of support or consultancy resource you need.
;
